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Traditional communication channels like email and phone calls hold a strong ground in the business communication landscape. However, there’s another powerful yet often overlooked tool that helps businesses connect with their customers efficiently and effectively. I’m talking about SMS, i.e., Short Message Service in business communication. This blog takes you through the deeper aspects of […]
Effective communication is the foundation of any successful business. A report by the Project Management Institute highlights this, revealing that poor communication is responsible for project failure one-third of the time. As George Bernard Shaw aptly said, “The single biggest problem in communication is the illusion that it has taken place.” The manner in which […]
The communication landscape is rapidly evolving. Businesses often equate upgrading to newer technologies with substantial price tags and complex installations. However, the cloud has brought a game changer that has completely altered this dynamic. It’s SIP calling, i.e., Session Initiation Protocol calling. You can think of SIP calling as the best communication upgrade SMEs can […]
Manual dialing can be extremely time-consuming when connecting with customers through outbound calling. But what if there was a way to effortlessly reach your potential customers and turn your conversations into conversions? An outbound dialer is a powerful tool that can smoothly accelerate the dialing process, enabling sales and customer service teams to reach a […]
The traditional models of customer service are undergoing a rapid transformation. The emergence of blended contact centers is proof of this statement. A blended contact center is a dynamic approach that combines the best of both worlds. By seamlessly integrating inbound and outbound interactions, these centers offer improved customer experiences, boosted agent productivity, and optimized […]