Diameter and radius sound like geometry, don’t they? But apparently, these terms are also used in VoIP and telecommunication technologies. Diameter is an authentication, authorization, and accounting (AAA) protocol that belongs to the application layer in the Internet protocol suite. Diameter protocol has evolved from its predecessor RADIUS (Remote Authentication Dial-In User Service) and the […]
Today, VoIP is the most revolutionary communication technology that enables us to make and receive calls over the Internet. But who’s the powerhouse behind the revolutionizing VoIP technology? It’s the Softswitch! From managing the call setup, finding the best call routing path, and connecting the call within or across networks, a Softswitch ensures that VoIP […]
Did you know that “67% of consumers consider a responsive business more trustworthy?” (Sprout Social) and “53% of consumers prefer to talk to a real person when resolving a customer service issue?” (SuperOffice)? So what’s the key takeaway here? Yes, you got it right- Your Business Phone Number holds a huge profit potential! Remember when […]
When designing a networking system, the most important thing you’ll need is a network switch. But how do you choose a network switch that meets your specific requirements? Managed vs unmanaged switch, which one do you prefer? Your answer probably will be, It depends. That’s right, the choice of network switches depends on specific needs […]
If you run a call center or a telesales team, one thing is obvious and that is— you want maximum output with your resources and also want to reduce idle time. But how to do that? Is there a magic tool that can increase the efficiency of your call center agent by 25-30%? Well, a […]