Whether you are a startup, a growing enterprise, or a well-established organization, having a robust and reliable business phone line is crucial for effective communication. However, the costs involved in setting up a high-end phone line become a concern, especially for small businesses. If you are also clueless about exactly how much a phone line […]
Do you often feel that your contact center is overwhelmed with ringing phones, frustrated customers, and agent turnover? Juggling with hundreds of agents, fluctuating contact center metrics, outdated tools, and forecasts can leave the most seasoned managers feeling worrisome. This article is your guide to some practical contact center management strategies that are simple to […]
Research conducted by marketsandmarkets found that the cloud contact center market is expected to grow from $26.2 billion in 2024 to $86.4 billion in 2029 at a CAGR rate of 26.9% during the forecast period. We all know exceptional customer service can make or break a business in today’s fast-paced digital world. A cloud […]
Today, the marketplace is fiercely competitive and customer experience is everything. Statistics reveal that 65% of customers have switched brands after a single negative phone experience. For small businesses, this could mean lost leads, frustrated customers, tarnished reputation, and ultimately, loss in revenue. But there’s a solution – a virtual phone system for small businesses. […]
Have you ever walked out of a meeting confused or felt that the product team failed to communicate the features and benefits of a newly launched product to the sales team? You’re not alone. Studies show that poor communication costs businesses thousands of dollars a year. Also, a whopping 92% of business professionals believe effective […]
Imagine this: A potential customer is scrolling through your business website, ready to avail services, but there’s no phone number listed. A nagging thought directly creeps into the customer’s mind: is this business legitimate? That’s the moment when you realize the importance of having a dedicated or separate business phone line. Statistics reveal that most […]
Whether on-premise or a hosted contact center, why do you think a call center is so crucial for businesses first of all? A recent study shows that 40% of American customers stopped doing business with a company after poor customer support. 96% of the participants say that customer support is a crucial factor that affects […]
Ever heard the phrase ‘first impression matters’? Well, when it comes to business, that initial phone call sets the tone. According to recent studies, businesses lose an estimated $62 billion annually due to poor customer service. But what if there’s a tool that can free up your staff for more strategic tasks, handle routine calls […]
A recent Zendesk report shows that over 70% of customers want companies to have interdepartmental collaboration before transferring a call, and 68% get annoyed when their calls are transferred in the first place. It proves how essential it is to understand the concept of warm transfer vs cold transfer, especially if you are in a […]
You must have heard and read about VoIP and how it is revolutionizing the way we communicate. While the nature of work is changing, desk phones are becoming obsolete and VoIP is taking over. It has made our lives much simpler. But is it devoid of drawbacks? Well, this blog post will take a balanced […]