The communication landscape is rapidly evolving. Businesses often equate upgrading to newer technologies with substantial price tags and complex installations. However, the cloud has brought a game changer that has completely altered this dynamic. It’s SIP calling, i.e., Session Initiation Protocol calling. You can think of SIP calling as the best communication upgrade SMEs can […]
The traditional models of customer service are undergoing a rapid transformation. The emergence of blended contact centers is proof of this statement. A blended contact center is a dynamic approach that combines the best of both worlds. By seamlessly integrating inbound and outbound interactions, these centers offer improved customer experiences, boosted agent productivity, and optimized […]
Whether you are a startup, a growing enterprise, or a well-established organization, having a robust and reliable business phone line is crucial for effective communication. However, the costs involved in setting up a high-end phone line become a concern, especially for small businesses. If you are also clueless about exactly how much a phone line […]
Do you often feel that your contact center is overwhelmed with ringing phones, frustrated customers, and agent turnover? Juggling with hundreds of agents, fluctuating contact center metrics, outdated tools, and forecasts can leave the most seasoned managers feeling worrisome. This article is your guide to some practical contact center management strategies that are simple to […]
Research conducted by marketsandmarkets found that the cloud contact center market is expected to grow from $26.2 billion in 2024 to $86.4 billion in 2029 at a CAGR rate of 26.9% during the forecast period. We all know exceptional customer service can make or break a business in today’s fast-paced digital world. A cloud […]
Today, the marketplace is fiercely competitive and customer experience is everything. Statistics reveal that 65% of customers have switched brands after a single negative phone experience. For small businesses, this could mean lost leads, frustrated customers, tarnished reputation, and ultimately, loss in revenue. But there’s a solution – a virtual phone system for small businesses. […]
Have you ever walked out of a meeting confused or felt that the product team failed to communicate the features and benefits of a newly launched product to the sales team? You’re not alone. Studies show that poor communication costs businesses thousands of dollars a year. Also, a whopping 92% of business professionals believe effective […]
Imagine this: A potential customer is scrolling through your business website, ready to avail services, but there’s no phone number listed. A nagging thought directly creeps into the customer’s mind: is this business legitimate? That’s the moment when you realize the importance of having a dedicated or separate business phone line. Statistics reveal that most […]
Whether on-premise or a hosted contact center, why do you think a call center is so crucial for businesses first of all? A recent study shows that 40% of American customers stopped doing business with a company after poor customer support. 96% of the participants say that customer support is a crucial factor that affects […]
Ever heard the phrase ‘first impression matters’? Well, when it comes to business, that initial phone call sets the tone. According to recent studies, businesses lose an estimated $62 billion annually due to poor customer service. But what if there’s a tool that can free up your staff for more strategic tasks, handle routine calls […]