What is Packet Loss? Causes, Diagnosis, and How to Fix It

Packet Loss

Have you ever had a video call freeze at the most crucial moment, leaving you staring at a pixelated frozen frame while the conversation continues without you? Or perhaps you’ve experienced that frustrating lag in online gaming, where victory slips through your fingers due to delays you can’t quite put your finger on. If these […]

Read more

What is Diameter Protocol? Advantages and How It Works

Diameter and radius sound like geometry, don’t they? But apparently, these terms are also used in VoIP and telecommunication technologies. Diameter is an authentication, authorization, and accounting (AAA) protocol that belongs to the application layer in the Internet protocol suite. Diameter protocol has evolved from its predecessor RADIUS (Remote Authentication Dial-In User Service) and the […]

Read more

What is a Softswitch? Working, Types, Benefits & Use Cases


Today, VoIP is the most revolutionary communication technology that enables us to make and receive calls over the Internet. But who’s the powerhouse behind the revolutionizing VoIP technology? It’s the Softswitch! From managing the call setup, finding the best call routing path, and connecting the call within or across networks, a Softswitch ensures that VoIP […]

Read more

How to Get a Business Phone Number in 2024 (The Easy Way)

how to get a business phone number

Did you know that “67% of consumers consider a responsive business more trustworthy?” (Sprout Social) and “53% of consumers prefer to talk to a real person when resolving a customer service issue?” (SuperOffice)? So what’s the key takeaway here? Yes, you got it right- Your Business Phone Number holds a huge profit potential! Remember when […]

Read more

Managed vs Unmanaged Switch: What’s the Difference?

Managed vs Unmanaged Switch

When designing a networking system, the most important thing you’ll need is a network switch. But how do you choose a network switch that meets your specific requirements? Managed vs unmanaged switch, which one do you prefer? Your answer probably will be, It depends. That’s right, the choice of network switches depends on specific needs […]

Read more

What is Session Initiation Protocol? How does SIP Works?

session initiation protocol

Statistics reveal that “In 2022, SIP accounted for over 60% of all business voice traffic.” Furthermore, studies also reveal that “By streamlining communication pathways, SIP is projected to save companies up to 50% on their telecommunication expenses by 2024.” This percentage signifies the dominance of SIP in handling business phone calls. Let’s visualize that you […]

Read more

What is Transcoding? A Comprehensive Guide


Did you know that “YouTube processes over 500 hours of video every minute”, watched by users on screens of all shapes and sizes? But who is the ‘Behind-the-Scenes’ Magician that makes this seamless playback across devices possible? Let’s give a thought to the famous saying of Steve Jobs – “Technology is nothing. What’s important is […]

Read more

What is Hosted VoIP? Benefits, Features & Top Providers

hosted voip

Steve Jobs once said, “Innovation distinguishes between a leader and a follower.” In today’s modern communication world, Hosted VoIP stands as a pioneer. Those bulky on-premise telephony systems are now a thing of the past, Hosted VoIP has grabbed the spotlight. The latest market assessment estimates that the projected market size of the VoIP industry […]

Read more