Today’s age is defined by digital connectivity, and the telecom industry stands as the backbone of the modern communication infrastructure. The evolution of telecommunications has witnessed several remarkable inventions, right from the traditional landlines to the cutting-edge 5G networks of the modern day. Through this blog, we will take a deep dive into the broad […]
Imagine you have had a smooth-running contact center for so long. But in the past few months, something’s been up. You’ve noticed a dip in both agent productivity and customer satisfaction, and the trend isn’t looking good. There are longer hold times and frustrated agents. Digging deeper, you found that repetitive queries are bogging down […]
Let’s be honest: messaging is still one of the fastest, most reliable communication channels businesses leverage to connect with customers. However, when it comes to choosing the right messaging technology, it often comes down to RCS vs SMS. While SMS has been around for decades, RCS has stepped in as the next-gen upgrade. We’re talking […]
Are you in a situation where you need to send a text message to someone but from a different number? You don’t want to use your personal number for sending the text, probably because of privacy reasons, convenience, or perhaps a practical joke. Well, through this post, we will explore the different legitimate methods and […]
The modern networking landscape constantly evolves with innovative technologies like Network Function Virtualization (NFV) and its building blocks, Virtual Network Functions (VNFs). From the way they are designed and deployed to how they’re managed, these technologies are transforming every aspect of networks. Through this blog, we will be discussing the intricacies of VNFs or Virtual […]
Telecommunications serve as the backbone of modern connectivity. It is no longer just about phone calls and higher downloading speeds, rather, it’s like a launchpad for the unimaginable. The emergence of amazing trends in telecommunication, like the transformative power of Artificial Intelligence, the rapid deployment of 5G, and the immersive experiences offered by Metaverse, is […]
Did you miss an important call or receive a suspicious one? You have no clue about the caller, and now when you try to call back, you get the message that the number is unavailable. Certainly, you want to know how to find the owner of a VoIP number. But how do you trace the […]
Diameter and radius sound like geometry, don’t they? But apparently, these terms are also used in VoIP and telecommunication technologies. Diameter is an authentication, authorization, and accounting (AAA) protocol that belongs to the application layer in the Internet protocol suite. Diameter protocol has evolved from its predecessor RADIUS (Remote Authentication Dial-In User Service) and the […]
Ever wondered how you can scroll through your favorite fitness videos, send emails, and do online banking all at once, without everything turning into a chaotic digital mess? It’s all because of the numeric maestros of the networking world- Port Numbers. Didn’t know what these are? Well, there are over 65,000 ports available each with […]
“We are all now connected by the Internet, like neurons in a giant brain.” is a wise statement by Stephen Hawkings. It’s amazing that more than 5.3 billion people around the globe are connected to the internet. But who connects us to the internet and ensures a smooth online experience every single time? Well, it’s […]
