What is Call Queuing? Types, Benefits, SetUp & Best Tips

While profit is essential, what is the deeper purpose that drives business? It’s surely creating a loyal base of happy and satisfied customers. There are many tools and techniques that can help improve customer service. Call queuing technology is a popular option for businesses looking to streamline their callers’ phone interaction experience. While 60% of […]

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What is a Conference Bridge? Features, Benefits, Top Vendors

conference bridge

Did you know that “78% of corporate companies use video calling software for team meetings?” Zoom, a frontrunner in the realm of corporate communication, recorded an astonishing 300+ million meeting participants per day in 2020 (source: Business of Apps), showcasing the immense reliance on and adoption of such platforms for seamless collaboration. These statistics reveal […]

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Business Phone Line: Types, Benefits & Top 10 Providers

business phone line

Imagine this: A potential customer is scrolling through your business website, ready to avail services, but there’s no phone number listed. A nagging thought directly creeps into the customer’s mind: is this business legitimate? That’s the moment when you realize the importance of having a dedicated or separate business phone line.   Statistics reveal that most […]

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What is a Hosted Contact Center? Benefits and How It Works

Hosted Contact Center

Whether on-premise or a hosted contact center, why do you think a call center is so crucial for businesses first of all? A recent study shows that 40% of American customers stopped doing business with a company after poor customer support. 96% of the participants say that customer support is a crucial factor that affects […]

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What is an Auto Attendant? Features, Benefits, Top Practices

auto attendant

Ever heard the phrase ‘first impression matters’? Well, when it comes to business, that initial phone call sets the tone. According to recent studies, businesses lose an estimated $62 billion annually due to poor customer service.  But what if there’s a tool that can free up your staff for more strategic tasks, handle routine calls […]

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Operator Connect vs Direct Routing: A Comparative Analysis

Remote and hybrid work has become the new working norm and businesses are embracing flexible work arrangements by finding new ways to stay connected. Cloud tools like Microsoft Teams, which has 320 million users, are already a preferred choice for online meetings and chats, it’s now become a game-changer for phone calls too. Operator Connect […]

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Enterprise Communication Solutions: Types & Best Practices

enterprise communication solutions

Do you know what enterprise communication solutions are? Well, that is what this blog post is all about. Imagine this: you’ve just finished a killer presentation for a valuable client, but your team is scattered across the globe with different time zones and working hours. Sending an email seems of no use because it will […]

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SIP vs PRI: Which One to Choose for Your Business?


Effective communication lies at the core of every successful business, and a dependable phone system serves as the foundation for smooth and seamless voice interactions within an organization. SIP and PRI are both telephony technologies that serve as vital tools for establishing communication channels in businesses. Comparing SIP vs PRI, we will learn that both […]

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What is a Virtual Network Function? Exploring VNF vs. NFV

virtual network function

The modern networking landscape constantly evolves with innovative technologies like Network Function Virtualization (NFV), and its building blocks, Virtual Network Functions (VNFs). From the way they are designed and deployed to how they’re managed, these technologies are transforming every aspect of networks.  Through this blog, we will be discussing the intricacies of VNFs or Virtual […]

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