Nowadays Mobile VoIP apps are used for multiple purposes like connect with brands, browse merchandise, and watch content other than just to chat with friends. A recent stat reveals that in a list of the top ten apps most used globally, at least six of them are messaging apps. Many people run remote businesses by installing simple business app solution that ease the business person to connect and communicate with clients from wherever s/he goes, even miles away from desk/home phones.
Thus, mobile VoIP apps have changed the whole concept of both personal and business communication. A Grand View Research, Inc. survey says that, the global Mobile VoIP market is expected to reach USD 145.76 billion which is up to 28% by 2024!
In a successful and competitive current market, hundreds of millions of mobile messaging app companies are fighting hard to best prove themselves, introducing lots of fancy and user-friendly features. The largest and most successful services have hundreds of millions of monthly active users (MAU). For instance according to Statista, by 2017, WhatsApp has more than 1000 million monthly active users (MAU).
Can you believe it? What do you think of their increasing growth? Probably, incredible user-friendly experiences through cheaper devices, and improved features are helping propel their growth.
So, do you think you stand a chance to do well in this competitive industry? Whether you already exist in the market or you are a potential future entrepreneur, you must know about some must have features to be included in your mobile VoIP product, to come at par with your business competitors.
Messaging App features should contain friendly options for both business and personal communication. Main challenge is to merge both the needs together. So, what are the unbeatable features? Let’s look at some must have features in your Mobile VoIP:
Customize Your Hold Time “Music/Greetings”
Every call is important in your business and you need to ensure that your customers do not feel bored, when you place their call on hold for some reason. A professional voice greeting helps you make the best first impression possible for your customers. So, this mobile VoIP feature enables you to plan for your customer call holding time, other than terrible elevator music or worse, silence. You may play different audio records, which holds useful/ interesting information, personal greetings, voice prompts, etc., to make your customers call hold time boredom free. Additionally, you can also greet clients with different messages, depending on who’s calling and when.
Overturn Your Call Using “Call Flip”
A simple feature that allows you to handle both, your business & personal calls smoothly. But how does it work? A user can transmit an ongoing call from one device to another within same extension, without hanging the call. Isn’t this an amazing idea? For example, if you are continuing a call on your desktop with your boss but needs to go outside for some appointment. the VoIP special feature “Call Flip”, lets you carry on with that call outside your office too. If you are within the same extension and you have this fabulous feature installed in your VoIP phone, then you are good to leave the desktop phone by flipping it to your Mobile VoIP!
Ensure Quickest and Real Time Messaging
Messaging is a popular way of communication nowadays, not only in personal communication but also in business/ corporate communication. According to a report, the open reading rate of mobile messages is 98% versus 22% for email.
This evolution of communication technology has led users to give up on previous methods such as email; or at at least made them less reliant. Email has lost its charm over mobile VoIP messaging due to its quicker, cheaper, informal and more user friendly way. It even lets you experience the real thing by displaying a message- “XYZ is typing”!! This message increases real time experience within the users and they don’t pause after sending a message.
Secure Your Business Phone through Mobile VoIP
As discussed earlier, enterprise/business communication is under a shift from email to mobile VoIP. Some critics argue that using one’s own device for work may make it impossible for users to keep their personal and business communication separate, while assuring security at the same time. But with a mobile VoIP app, this isn’t the case.
With a proper security layer, users can in fact send & receive calls, text messages, and faxes using any of their numbers. To ensure security for sensitive business communication, every solution provider offers different planning and deals like end to end encryption.
For instance, some solution providers set up the application server on client’s own premise, to ensure maximum protection. This helps them protect their privacy while projecting a professional image at the same time.
Email Transcription of Important Voicemail
Voicemail to email transcription transcribes your voicemail messages to text and sends them to a preferred email. You don’t have to worry about furiously scribbling names, numbers, and addresses. Take your time and read them in your email at your leisure. This also allows you to file, organize, delete, and search all your voicemails in a way that would otherwise be impossible.
Mobile Top Up
Lets your clients or customers to top up or transfer their remittance, money, as well as pay different types of bills using the Mobile VoIP apps. This feature boosts clients’ comfort and allows them a hassle-free life. Moreover, people are really moving to e-commerce and this feature will be the most helpful option for the online/ freelancer business worker, to receive or pay payments using Mobile VoIP.
Monitoring Option for Availability
The Presence Monitoring feature indicates whether your contacts are available, away, or on an active call. If you’re managing a team of agents based in different locations or if you’re stepping away from the office for a few hours, this feature will be helpful in tracking the phone status of your employees in real-time. It also allows users to communicate more effectively with colleagues and staff by calling or sending a message when they know the recipient is free to take their call or message.
So from the above stated points, it’s clear that there’s more to Mobile Messaging apps. The first stage of the chat app revolution was focused on growth. In the present and next phase, companies’ focus is on building unique and more user friendly features, and monetizing through VoIP apps’ massive user base. So, as a Mobile VoIP entrepreneur one must offer best comfy features to their users.