Do you often feel that your contact center is overwhelmed with ringing phones, frustrated customers, and agent turnover? Juggling with hundreds of agents, fluctuating contact center metrics, outdated tools, and forecasts can leave the most seasoned managers feeling worrisome. This article is your guide to some practical contact center management strategies that are simple to […]

Research conducted by marketsandmarkets found that the cloud contact center market is expected to grow from $26.2 billion in 2024 to $86.4 billion in 2029 at a CAGR rate of 26.9% during the forecast period.   We all know exceptional customer service can make or break a business in today’s fast-paced digital world. A cloud […]

Today, the marketplace is fiercely competitive and customer experience is everything. Statistics reveal that 65% of customers have switched brands after a single negative phone experience. For small businesses, this could mean lost leads, frustrated customers, tarnished reputation, and ultimately, loss in revenue. But there’s a solution – a virtual phone system for small businesses. […]

Imagine this: A potential customer is scrolling through your business website, ready to avail services, but there’s no phone number listed. A nagging thought directly creeps into the customer’s mind: is this business legitimate? That’s the moment when you realize the importance of having a dedicated or separate business phone line.   Statistics reveal that most […]

Ever heard the phrase ‘first impression matters’? Well, when it comes to business, that initial phone call sets the tone. According to recent studies, businesses lose an estimated $62 billion annually due to poor customer service.  But what if there’s a tool that can free up your staff for more strategic tasks, handle routine calls […]

A recent Zendesk report shows that over 70% of customers want companies to have interdepartmental collaboration before transferring a call, and 68% get annoyed when their calls are transferred in the first place. It proves how essential it is to understand the concept of warm transfer vs cold transfer, especially if you are in a […]

You must have heard and read about VoIP and how it is revolutionizing the way we communicate. While the nature of work is changing, desk phones are becoming obsolete and VoIP is taking over. It has made our lives much simpler. But is it devoid of drawbacks? Well, this blog post will take a balanced […]

The recent 2023 State of Consumer Behaviour report revealed that “52% of individuals who want to contact a business after an inquiry will do it via telephone”. In another analysis done by Tech.co, it has been found that businesses can achieve average cost savings of 30% to 50% by switching to a VoIP phone system […]

For every startup or small business, effective communication is vital, isn’t it? And that’s where Small Business VoIP comes in. It’s not just about saving money; it’s about leveling the playing field against bigger competitors. VoIP lets you run your business from anywhere with an internet connection.    But before we dive in, let’s clarify […]

A recent survey conducted by JP Morgan shows that 94% of companies had taken serious steps to harden VoIP security. Why? Because they think VoIP threats and vulnerabilities like payment fraud, malware, service theft, and spoofing have been increasing significantly.   Voice over Internet Protocol (VoIP) has revolutionized business communication, offering flexibility, scalability, and cost-effectiveness. […]