Meet us at 
Dubai World Trade Centre 13 - 17 October
An omnichannel contact center is no longer just a nice-to-have thing; it’s one of the key factors separating great customer experiences from average ones. Having multiple communication channels doesn’t mean anything if they are not connected. Modern-day customers don’t think in terms of voice, chat, email, or WhatsApp – all they want is every conversation […]
Application-to-Person (A2P) messaging is an important source of revenue in the telecom ecosystem. From one-time passwords, transaction alerts, appointment reminders to promotional campiagns and critical notifications, the use of A2P SMS spans widely across the globe and is continously rising. But this surge in traffic has brought some new challenges. A2P SMS monetization, i.e., the […]
Businesses with great ideas often fail for one simple reason: the wrong team builds that idea. This is the reason why software outsourcing has become a major part of business growth. It enables companies to work directly with skilled professionals from around the world without having to hire a whole new in-house team. With the […]
Those in the contact center industry probably have heard this argument more times than they can count: cloud is the future, on-premise is outdated. However, making that shift in real life is not as straightforward as it may sound. In the on-premise vs cloud contact center conversation, one thing is clear: neither of them is […]
