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We are all familiar with the conventional software development process: plan for weeks, write code line by line, test manually, fix bugs, repeat. This worked, but then products were smaller, release cycles were slower, and user expectations were far more forgiving. But today, times have changed. The real-world pressure to launch applications faster, scale instantly, […]
When choosing the best AI call center software, you simply can’t tick feature boxes and make a selection. With rising call volumes, shorter patience levels, and agents juggling multiple screens at once, you need to figure out which solution will really work for your call center. Today, AI-powered call center software comes with ample features […]
Imagine it’s 3:17 a.m., and a small glitch in a telecom company’s network appear, though nothing gets really down. Customers are still scrolling, streaming, and calling. Nobody is aware that something is slightly off, not even the telecom company itself. In most of the telecom setups, this would go unnoticed until complaints start landing in. […]
Often, contact centers are considered mainly about answering phone calls, resolving tickets, and closing queries as quickly as possible. But that time has long gone by. With changing customer expectations such as instant, always available, and consistent support, contact centers have had to evolve. This is one of the biggest reasons behind the emergence of […]
