Imagine you have had a smooth-running contact center for so long. But in the past few months, something’s been up. You’ve noticed a dip in both agent productivity and customer satisfaction, and the trend isn’t looking good. There are longer hold times and frustrated agents. Digging deeper, you found that repetitive queries are bogging down […]
Cloud Telephony Platforms are the latest buzz in the realm of Business Communication. As per the Global Industry Analysts study, the global cloud telephony services market size was $13.5 billion in 2020 and is expected to reach $34.5 billion by the end of 2026, growing at a CAGR of 16.8%. Cloud technology not only promises […]
If your business handles a lot of customer calls, chats, and emails, you’ve probably considered how to make it all run smoothly. Let’s discuss a game-changing technology: hosted contact centers that make those customer service calls, sales chats, and support emails actually work smoothly. Why do you think a call center is so crucial for […]
Businesses today operate in a customer-centric environment, and they constantly seek ways to connect more efficiently with customers and prospects. Dialing systems such as predictive dialers have emerged as game-changing tools, revolutionizing outbound communication through automation. But what exactly is a predictive dialer, and how does it work, and more importantly, is it useful for […]
Let’s be honest: messaging is still one of the fastest, most reliable communication channels businesses leverage to connect with customers. However, when it comes to choosing the right messaging technology, it often comes down to RCS vs SMS. While SMS has been around for decades, RCS has stepped in as the next-gen upgrade. We’re talking […]
