VoIP technology has revolutionized the way we communicate. However, like every other technology, VoIP comes with its challenges. Choppy calls, dropped connections and one-sided conversations are common issues with VoIP. According to a survey, 51% of respondents stated that audio issues are the biggest problem during virtual meetings. These glitches can not only disrupt workflows […]
What is an outbound call? Well, we’ve all been there – phone rings, an over-friendly voice on the other end pushing a new service you don’t need. That’s an outbound call in action and no wonder, you hang up immediately in frustration. But here’s the thing: outbound calls can be incredibly valuable for businesses when […]
Imagine you have had a smooth-running contact center for so long. But in the past few months, something’s been up. You’ve noticed a dip in both agent productivity and customer satisfaction and the trend isn’t looking good. There are longer hold times and frustrated agents. Digging deeper, you found that repetitive queries are bogging down […]
RCS vs SMS, which one do you think is the best for text messaging? A 2022 ‘ScienceDirect’ study shows that active mobile subscribers reached over 8 billion in 2020 which was less than one billion in 2000. A good portion of this number prefers text messaging over verbal communication, especially when they are in a […]
While profit is essential, what is the deeper purpose that drives business? It’s surely creating a loyal base of happy and satisfied customers. There are many tools and techniques that can help improve customer service. Call queuing technology is a popular option for businesses looking to streamline their callers’ phone interaction experience. While 60% of […]
Did you know that “78% of corporate companies use video calling software for team meetings?” Zoom, a frontrunner in the realm of corporate communication, recorded an astonishing 300+ million meeting participants per day in 2020 (source: Business of Apps), showcasing the immense reliance on and adoption of such platforms for seamless collaboration. These statistics reveal […]
Remote and hybrid work has become the new working norm and businesses are embracing flexible work arrangements by finding new ways to stay connected. Cloud tools like Microsoft Teams, which has 320 million users, are already a preferred choice for online meetings and chats, it’s now become a game-changer for phone calls too. Operator Connect […]
Effective communication lies at the core of every successful business, and a dependable phone system serves as the foundation for smooth and seamless voice interactions within an organization. SIP and PRI are both telephony technologies that serve as vital tools for establishing communication channels in businesses. Comparing SIP vs PRI, we will learn that both […]
Today’s age is defined by digital connectivity, and the telecom industry stands as the backbone of the modern communication infrastructure. The evolution of telecommunications has witnessed several remarkable inventions, right from the traditional landlines to the cutting-edge 5G networks of the modern day. Through this blog, we will take a deep dive into the broad […]
Did you know that out of nearly 8 billion people in the world, almost 5.35 billion (66% of the world’s population) of them have access to the Internet? This figure is expected to reach 7.9 billion by the end of 2029, marking a significant milestone in connectivity (Source- Statista). The telecommunication industry, which is the […]
