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One problem that’s faced by most of the businesses that deal with customer calls sooner or later is too much incoming call traffic and too few staff to pick up those calls. IVR, or interactive voice response, handles this problem quite efficiently. It answers the calls, asks callers what they need, sends them to the […]
Interactive Voice Response, or IVR, is an automated phone system technology that lets callers interact with a phone system by pressing keys on their phone or using voice commands, without waiting for a receptionist. An IVR handles all the simple and routine requests or queries on its own and forwards complex matters to the right […]
Mobile networks are more complex than ever, and the need of telecom operators for a structured way to support legally authorized access to communications and related information is even greater. Lawful interception in mobile networks lets authorized law enforcement agencies access specific information from a telecom network while ensuring a proper legal and regulatory path. […]
Imagine a customer needing immediate tech support getting connected with an IT expert within seconds using a direct phone line. No frustrating menus, no more waiting in line, just a direct line to the person your customers need. That’s what Direct Inward Dialing makes possible. Instead of giving customers a single main number where they […]
Both an SMS firewall and an SS7 firewall are meant to protect different parts of a telecom network. An SMS firewall monitors and controls SMS traffic to identify and catch spam and spoofing, as well as A2P fraud that happens through the grey routes. Whereas an SS7 firewall performs filtering of signaling messages and blocks […]
HLR Lookup and MNP Dipping are often confused for being the same, as they tell you something about a mobile number, but they answer different questions. An HLR lookup provides you with a complete picture of a mobile number, including details like whether the number is active, reachable, which network it’s on, and whether it’s […]
Do you also think that mobile data and roaming are two separate internet connections? Well, they are not. Mobile data lets you use the internet on your mobile phone through the cellular network. While roaming is the service that kicks in when the mobile data connection works on a network your operator doesn’t own, usually […]
Traditional SMS routing used to be a simple process. You simply set the rules, define your paths, and the system will follow the instructions. But that’s not how it works anymore. The modern, AI-driven routing works by making real-time decisions, thus replacing the static, logic-based routing that telecom operators have relied upon for decades. There’s […]
Service providers running a VoIP business are often on the lookout for the right unified communication tools to manage growing traffic. Among these, Session Border Controllers play an important role in protecting, managing, and optimizing VoIP traffic. However, with so many SBC vendors available, selecting the right one can be challenging. That’s why, in this […]
We have known ERP systems as the ones holding huge amounts of business data, be it sales and inventory, supply chains, or finance and customer operations. These systems have all that information, but they don’t know what that data means or what action to take next. This is where AI in ERP comes into action. […]
