Meet us at 
Dubai World Trade Centre 13 - 17 October
Service providers running a VoIP business are often on the lookout for the right unified communication tools to manage growing traffic. Among these, Session Border Controllers play an important role in protecting, managing, and optimizing VoIP traffic. However, with so many SBC vendors available, selecting the right one can be challenging. That’s why, in this […]
We have known ERP systems as the ones holding huge amounts of business data, be it sales and inventory, supply chains, or finance and customer operations. These systems have all that information, but they don’t know what that data means or what action to take next. This is where AI in ERP comes into action. […]
Language is the medium we use to communicate with each other in our daily lives. In the technological domain, protocols are the language used by devices to communicate and work with each other. SS7 is one such framework consisting of a family of protocols that has revolutionized how voice calls, SMS, and data services are […]
Managing customer communication doesn’t have to mean maintaining expensive on-premise infrastructure. Cloud contact centers have emerged as solutions providing businesses with a centralized way to manage customer conversations while enabling agents to work from anywhere. The real challenge is only about choosing the right platform from the leading cloud contact center providers. This is because […]
In an era where we have apps for just anything and everything, SMS still holds that special meaning. There are instances in your daily life where communication occurs only via text messages, such as notifications for banking transactions. But what if suddenly your mobile device stops sending or receiving SMS messages despite having network coverage […]
Many times, customers end a call saying “that’s fine”. While their words may sound positive, it’s their tone, pauses, and the way they respond that tell you they are clearly frustrated. This is where contact center sentiment analysis comes in. This modern technology uses AI, i.e., artificial intelligence, to look at conversations and identify whether […]
Telecom networks are constantly evolving across modern mobile and internet communication technologies, including LTE, IMS, VoIP, and 5G. With this evolution, Lawful Interception has become more complex and is no longer limited to voice and messaging services. Operators today are bound to manage multiple networks, protocols, and rising data volumes, all while meeting strict legal […]
Telecom networks deal with a lot of pressure every day. Handling millions of calls, data sessions, billings, and customer requests requires a significant amount of effort. But what if these networks could detect congestion before subscribers notice it, reroute traffic automatically, resolve common customer queries, and even block suspicious activities – all by themselves without […]
Communication networks are becoming faster and more connected than ever before. However, with this, several new challenges have arisen for law enforcement agencies. From voice calls to SMS, instant messaging, and 5G services, communication flows across multiple technologies, which increases the complexity of investigations. Simultaneously, telecom operators also need to balance regulatory obligations with users’ […]
Technology has taken communication to a different level today. A customer visits a website and clicks on the “call now” button, and speaks instantly to a support agent from their browser. Simultaneously, another customer connects with an agent from the same support team through a desk phone. These are different experiences, yet both interactions may […]
