Whether you are a startup, a growing enterprise, or a well-established organization, having a robust and reliable business phone line is crucial for effective communication. However, the costs involved in setting up a high-end phone line become a concern, especially for small businesses. If you are also clueless about exactly how much a phone line […]
Remote and hybrid work models are increasingly becoming common. Businesses can’t help but deploy tools and technologies to support these newest working norms. Traditional conference calls, often interrupted by poor audio quality and background noise, are simply no longer sufficient. It’s time businesses should switch to newer alternatives, such as VoIP conference phones. These phones […]
Do you often feel that your contact center is overwhelmed with ringing phones, frustrated customers, and agent turnover? Juggling with hundreds of agents, fluctuating contact center metrics, outdated tools, and forecasts can leave the most seasoned managers feeling worrisome. This article is your guide to some practical contact center management strategies that are simple to […]
Today, the marketplace is fiercely competitive and customer experience is everything. Statistics reveal that 65% of customers have switched brands after a single negative phone experience. For small businesses, this could mean lost leads, frustrated customers, tarnished reputation, and ultimately, loss in revenue. But there’s a solution – a virtual phone system for small businesses. […]
VoIP technology has revolutionized the way we communicate. However, like every other technology, VoIP comes with its challenges. Choppy calls, dropped connections and one-sided conversations are common issues with VoIP. According to a survey, 51% of respondents stated that audio issues are the biggest problem during virtual meetings. These glitches can not only disrupt workflows […]
What is an outbound call? Well, we’ve all been there – phone rings, an over-friendly voice on the other end pushing a new service you don’t need. That’s an outbound call in action and no wonder, you hang up immediately in frustration. But here’s the thing: outbound calls can be incredibly valuable for businesses when […]
While profit is essential, what is the deeper purpose that drives business? It’s surely creating a loyal base of happy and satisfied customers. There are many tools and techniques that can help improve customer service. Call queuing technology is a popular option for businesses looking to streamline their callers’ phone interaction experience. While 60% of […]
Did you know that “78% of corporate companies use video calling software for team meetings?” Zoom, a frontrunner in the realm of corporate communication, recorded an astonishing 300+ million meeting participants per day in 2020 (source: Business of Apps), showcasing the immense reliance on and adoption of such platforms for seamless collaboration. These statistics reveal […]
Imagine this: A potential customer is scrolling through your business website, ready to avail services, but there’s no phone number listed. A nagging thought directly creeps into the customer’s mind: is this business legitimate? That’s the moment when you realize the importance of having a dedicated or separate business phone line. Statistics reveal that most […]
Ever heard the phrase ‘first impression matters’? Well, when it comes to business, that initial phone call sets the tone. According to recent studies, businesses lose an estimated $62 billion annually due to poor customer service. But what if there’s a tool that can free up your staff for more strategic tasks, handle routine calls […]
