Ever had a customer repeatedly call your business, only to end up frustrated? Odds are, they won’t be calling back again. Probably, they were never connected to the right person and thus never got the resolution. But can your business afford to lose out on such valuable opportunities? The precise answer is No. Fortunately, modern […]
Landlines remind us of the slow and cumbersome communication. But fast forward a few years, the communication landscape transformed remarkably. Do you know who drove this revolutionary shift? It’s VoIP, the Amazon of the modern communication world. VoIP has disrupted traditional communication and is constantly evolving, just like Amazon did. In this blog, we’ll understand […]
Are you a small business owner juggling with multiple phone lines? Or, you’re a startup tired of struggling with poor call quality? Or, maybe you’re just a curious mind. Well, this article is going to make your life so much easier. Yes, there’s a lot of valuable information here, for each one of you! Just […]
As per stats, 64% of consumers think businesses should connect with them via text messages more often. Interestingly, 75% of consumers want to receive texts with special offers. Even with the introduction of numerous modes of communication, every now and then, SMS is still a popular method used by businesses around the globe to connect […]
Among all the modern-day communication and marketing tools, bulk SMS is considered one of the most effective and powerful. A Key factor that supports this statement is that bulk SMS helps businesses in reaching out to a large group of the audience quite quickly and efficiently. Even if we look at the latest statistics, the […]
Introduction In today’s digital age, softphones have emerged as powerful communication tools eliminating the need for traditional telephony systems. Revolutionizing the way communication used to happen, softphones are software applications that enable voice and video calling by leveraging the power of VoIP technology. By using softphone applications, individuals and businesses can also unleash new levels […]
Cloud is dominating the market today, thanks to the immense benefits offered by this technology. Talking about Cloud Telephony, businesses worldwide are turning to cloud telephony solutions due to cost-effectiveness and remote working support. A few years back, businesses were stuck with those on-premise traditional phone systems that required large financial investments. Through this post, […]
Over-the-Top Business Messaging, also known as OTT Business messaging, has become a widespread trend among businesses for various purposes including support services, sales, and marketing. OTT messaging apps and platforms have replaced traditional communication channels due to the increasing popularity of instant messaging and the widespread use of smartphones. As a result, this sector has […]
Session Initiation Protocol (SIP) trunking is a widely known communication solution that allows businesses to connect their existing PBX system to the public switched telephone network (PSTN) through the internet. This technology has gained popularity due to its cost-effectiveness, scalability, and ability to integrate with other communication technologies. However, if you are not familiar with […]
In the world of VoIP, a Session Initiation Protocol (SIP) softswitch is a crucial piece of technology that facilitates the transfer of voice and multimedia data over the internet. A SIP Softswitch is responsible for routing and connecting calls, managing user accounts, and performing various other functions that are necessary for a VoIP network to […]
