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What is an outbound call? Well, we’ve all been there – phone rings, an over-friendly voice on the other end pushing a new service you don’t need. That’s an outbound call in action and no wonder, you hang up immediately in frustration. But here’s the thing: outbound calls can be incredibly valuable for businesses when […]
While profit is essential, what is the deeper purpose that drives business? It’s surely creating a loyal base of happy and satisfied customers. There are many tools and techniques that can help improve customer service. Call queuing technology is a popular option for businesses looking to streamline their callers’ phone interaction experience. While 60% of […]
Did you know that “78% of corporate companies use video calling software for team meetings?” Zoom, a frontrunner in the realm of corporate communication, recorded an astonishing 300+ million meeting participants per day in 2020 (source: Business of Apps), showcasing the immense reliance on and adoption of such platforms for seamless collaboration. These statistics reveal […]
Imagine this: A potential customer is scrolling through your business website, ready to avail services, but there’s no phone number listed. A nagging thought directly creeps into the customer’s mind: is this business legitimate? That’s the moment when you realize the importance of having a dedicated or separate business phone line. Statistics reveal that most […]
Ever heard the phrase ‘first impression matters’? Well, when it comes to business, that initial phone call sets the tone. According to recent studies, businesses lose an estimated $62 billion annually due to poor customer service. But what if there’s a tool that can free up your staff for more strategic tasks, handle routine calls […]
Remote and hybrid work has become the new working norm and businesses are embracing flexible work arrangements by finding new ways to stay connected. Cloud tools like Microsoft Teams, which has 320 million users, are already a preferred choice for online meetings and chats, it’s now become a game-changer for phone calls too. Operator Connect […]
Do you know what enterprise communication solutions are? Well, that is what this blog post is all about. Imagine this: you’ve just finished a killer presentation for a valuable client, but your team is scattered across the globe with different time zones and working hours. Sending an email seems of no use because it will […]
Effective communication lies at the core of every successful business, and a dependable phone system serves as the foundation for smooth and seamless voice interactions within an organization. SIP and PRI are both telephony technologies that serve as vital tools for establishing communication channels in businesses. Comparing SIP vs PRI, we will learn that both […]
You must have heard and read about VoIP and how it is revolutionizing the way we communicate. While the nature of work is changing, desk phones are becoming obsolete and VoIP is taking over. It has made our lives much simpler. But is it devoid of drawbacks? Well, this blog post will take a balanced […]
The recent 2023 State of Consumer Behaviour report revealed that “52% of individuals who want to contact a business after an inquiry will do it via telephone”. In another analysis done by Tech.co, it has been found that businesses can achieve average cost savings of 30% to 50% by switching to a VoIP phone system […]
