It’s 2025, and the market is flooded with hosted PBX providers. While each one of them claims to be the best, it becomes overwhelming for a business to decide upon one. But don’t worry, we have done all the research for you, compiling a list of the top 10 hosted PBX providers that truly deliver on reliability, features, support, and value for money.
We will delve into the key strengths, features, and highlights of each service to help you determine which one best suits your needs.
What is a Hosted PBX System?
A hosted PBX system is a business phone system that is hosted on the cloud, i.e., operates over the internet. It’s a virtual phone system where the core PBX functionality is managed and maintained by a third-party provider, also known as a hosted PBX service provider.
Remember the phone systems used by businesses that let employees connect with each other over calls using short extension numbers? This is the traditional setup where a big piece of hardware called a Private Branch Exchange or PBX sits in the server room. This kind of setup was not only expensive to set up but also required IT staff to manage it.
These systems were affordable only for those businesses with plenty of resources. However, with advancements in technology, the cloud culture emerged, leading to cloud PBX systems – the modern version of traditional PBX.
A Cloud PBX system is a business phone system that runs on servers owned and maintained by a service provider like REVE Systems, and you access it through the internet.
Let’s say you are a digital marketing agency in New York and have employees working remotely in London and Canada. By subscribing to a hosted PBX service,
A potential customer calls your main business phone number. The auto-attendant receives the call and greets the customer with the message “Thank you for calling ABC Agency. Press 1 for Sales, 2 for Support. If the customer presses 1, the call is routed to one of your sales team agents who is working from home in London.
How Hosted PBX Works?
First Step: You Sign up with a Hosted PBX Provider
You determine your business communication needs and choose a hosted PBX provider based on your specific requirements.
Second Step: Your Business Starts Using Cloud Phone System
No physical switches and servers in your office – your new service provider hosts all the phone system equipment in secure data centers. Whether it is about handling the hardware, managing the software, ensuring security, and maintenance, all is done by the provider.
Third Step: Devices are used for calls
Employees use VoIP desk phones, softphones on their computers or smartphones, and web browsers to make and receive calls. The devices used should be connected to the internet to be able to connect with the PBX and work.
Fourth Step: Calls are routed
When a call arrives, the PBX system of the service provider answers the call via an auto-attendant if you have one. The call is directed to the right destination, which could be an agent, team, or department. Every call travels through secure VoIP networks.
Fifth Step: Everything is managed from the Dashboard
One of the biggest advantages of hosted PBX services is that you get a user-friendly dashboard or online portal, using which you can add or remove users as per your scaling needs, configure call routing rules, access voicemail messages, call recordings and call logs and enable features like conferencing, IVR, call forwarding, etc.
Top 10 Hosted PBX Providers: Key Features & Best Suited Businesses
1. REVE Cloud Telephony
Why it Stands Out: REVE is a prominent and trustworthy name in the cloud communication space, and for all the good reasons.
REVE Cloud Telephony is purpose-built for service providers who want to deliver cloud-based or on-premise telephony solutions to businesses under their own brand. It’s a fully white-label solution that offers a complete suite of communication tools backed by enterprise-grade security, real-time analytics, and integrated ticketing. REVE empowers service providers to scale, differentiate, and grow in the competitive telecom landscape.
Key Features:
- Smart IVR, voice bots, and AI chatbots
- White-label and on-premise options
- Seamless integration with mobile, web, and IP phones
Best Suitable For:
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Service Providers & Telcos – Looking to launch or expand their cloud communication offerings under a white-label model.
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Managed Service Providers (MSPs) – Who want to offer unified communication services to clients without building from scratch.
2. RingCentral
Another consistently reliable name in this space is RingCentral, offering a comprehensive suite of features that unifies voice, video conferencing, team messaging, and a lot more into a single platform.
Key Features:
- Unlimited calls in the U.S. and Canada
- Advanced call routing, call queues,
- call recording, and voicemail-to-text
- Native integrations with tools like Microsoft 365, Salesforce, and Slack
Best Suitable For
Medium to large-sized enterprises often need a robust tool for communication, collaboration, and global reach – RingCentral can be the ideal fit.
3. 8X8
A strong option for companies with international calling needs, offering global reach and comprehensive AI-powered analytics. 8×8 offers a 99.999% uptime SLA, ensuring its reliability.
Key Features
- AI-driven speech analytics
- Unlimited global calling in over 40 countries
- Built-in contact center options
- Tools to improve team productivity
- Reliable performance for both voice and video
Best Suitable For
Enterprises with a global footprint, i.e., international teams or customer bases, can benefit from this provider.
4. Nextiva
Another top-tier hosted service provider that combines the power of simplicity and robustness. If you’re looking for a clean, powerful, and intuitive platform, then Nextiva is certainly a strong contender.
Key Features
- Crystal-clear HD voice & intelligent call routing
- Integrated messaging and file sharing
- Seamless integration with popular CRM platforms
- Team collaboration tools like task management
Best Suitable For
Businesses or companies that prioritize ease of use, excellent support, and customer interactions can go with this provider.
5. Vonage
A flexible and developer-friendly solution that provides businesses with advanced APIs to build custom workflows. Vonage is a leading name in the cloud-based communication market, known to deliver solutions that help businesses connect with customers and teams through voice, messaging, video, and APIs.
Key Features
- Unified communications + contact center
- API marketplace for developers
- Smart call analytics
- Global reach and seamless integrations
Best Suitable For
Tech-driven companies and enterprises with in-house development teams that need to build custom communication workflows can benefit from this service.
6. Ooma Office
This solution is popular because of its ease of use, quick setup, minimal setup hassles, and competitive pricing. Ooma is a perfect choice when seeking reliability, professionalism without high costs. Their high customer satisfaction ratings indicate the quality of their customer support.
Key Features
- IVR, virtual fax, and CRM integration
- Known for crystal-clear call quality
- Easy to configure and manage
- Mobile app for remote teams
Best Suitable For
Startups and small companies seeking an easy-to-implement service can go with Ooma.
7. Aircall
Built specifically for sales and customer support teams, Aircall is another reputable cloud-native phone and call center system provider. It enables businesses to set up a comprehensive VoIP-based communication system with AI-enhanced intelligence and deep CRM integrations.
Key Features
- Call tagging, warm transfer, and live reporting
- One-click integrations with CRMs like HubSpot, Zoho, and Salesforce
- Sentiment analysis and key topic recognition
- AI voice agent, AI-generated call summaries, and transcriptions
Best Suitable For
Aircall is ideal for customer support teams, sales teams, and remote-first businesses.
8. GoToConnect
Formerly known as Jive, GoTo Connect combines cloud telephony, video conferencing, and messaging in a single VoIP UCaaS platform. This provider also offers 99.999% uptime SLA, with enterprise-grade encryption, secure data centers, two-factor authentication, and meeting access controls
Key Features
- Customizable dial plans
- Built-in video and team chat
- Secure and reliable global infrastructure
- AI-powered assistance
Best Suitable For
It is ideal for all types of organizations seeking a unified, cloud-based phone and meeting solution
9. Grasshopper
An affordable, no-hardware-needed virtual phone system that equips small businesses with essential communication tools on just an app on their desktops or mobile devices.
Key Features
- Mobile & Desktop Apps
- Multiple Numbers & Extensions
- Call Handling Tools
- Instant Response & Custom Greetings
- Business Texting & Fax
- Voicemail Transcription & Analytics
Best Suitable For
Grasshopper is suitable for solo entrepreneurs, freelancers, and remote small teams needing a simple, professional business phone on the go.
10. Zoom
Known for its ease of use and scalability, Zoom is a leading cloud-based communication platform offering a suite of tools for video conferencing, voice calls, webinars, messaging, and unified communications. This platform supports everything from 1:1 meetings to enterprise-wide collaboration.
Key Features
- Zoom Phone and Zoom Meetings
- Zoom Webinars & Events
- Zoom Team Chat & Zoom Rooms
- Zoom Contact Center
Best Suitable For
An all-in-one cloud communication solution perfect for small to medium-sized enterprises.
Top Considerations While Choosing the Right PBX Provider
Deciding on the right hosted PBX provider for your business is certainly a big decision. All the communication that happens between your teams and with your customers relies on your PBX system, so you simply can’t choose anything. While there are several providers in the market claiming to be the best, there are some key factors you should consider before finalizing a choice.
1. Ensure Security & Compliance
A provider that doesn’t take security seriously should not be on your list. Make sure your shortlisted providers have:
- Implemented end-to-end encryption
- Compliance certifications like GDPR, HIPAA, or SOC 2
- Data redundancy and disaster recovery plans
2. Look for Customization and Flexibility
It is essential that your PBX aligns with your unique business workflow. Therefore, make sure
- You can set up custom IVRs, call routing, and call queues.
- The PBX integrates well with your CRM, helpdesk, and other critical software
- The new PBX is easy to use and has a user-friendly dashboard
3. Global Reach & Local Presence
You should look for the following if you serve customers across regions or countries:
- Does the hosted PBX provider offer international calling plans?
- Can you get local DID numbers in key markets?
- Is multi-language support available?
4. Call Quality & Uptime Guarantee
This one is a necessity.
- Ask about their QoS (Quality of Service) measures
- Look for 99.99% uptime SLAs
- Are they using Tier 1 data centers or CDNs?
5. Customer Support & Onboarding
Good support is your key to a seamless experience. Therefore, ask the following:
- Is 24/7 support available (chat, phone, ticket)?
- Do they provide a dedicated account manager?
- Is there a training or onboarding facility for your team?
Conclusion
If you are selecting a PBX provider by simply ticking the feature lists, then you are doing it wrong. It’s a strategic decision, which means you should evaluate providers based on your specific use case, team size, IT resources, and long-term growth plans. Remember that it’s just about what a platform or provider is offering today, but how they will support you for your future growth. One of the best ways is to leverage free trials and demos to see those systems in action and make the decision.
REVE Cloud PABX is designed to enable communication service providers like you to deliver unmatched cloud telephony services under your own brand. Our platform guarantees the flexibility and performance needed in today’s modern, cloud-first communication landscape.
If you are ready to experience the full potential of a modern, cloud-powered phone system, REVE offers you a free demo and personalized consultation. This hands-on opportunity will enable you to thoroughly explore the platform’s capabilities. Suppose you are a service provider planning to launch your own branded telephony service or looking to replace outdated infrastructure. In that case, we can guide you through the platform’s features, deployment options, and customization possibilities tailored to your specific business. Book your demo today and see how REVE Cloud PABX can power your growth.
Frequently Asked Questions
Is REVE Systems a good choice for hybrid deployments?
Absolutely, REVE offers both on-premise and cloud PBX solutions, which makes it ideal for hybrid or large custom deployments.
Are all hosted PBX providers mentioned in this post suitable for call center operations?
Not all, but service providers like REVE provide advanced call center features such as IVR, call recording, and analytics.
Do hosted PBX providers offer mobile apps?
Yes, most of the cloud PBX providers, including REVE, offer mobile apps for iOS and Android, helping users manage calls and messages on the go.
Do businesses need IT staff to manage cloud PBX?
No, most of the cloud PBX systems are managed by the service providers.
