A recent Zendesk report shows that over 70% of customers want companies to have interdepartmental collaboration before transferring a call, and 68% get annoyed when their calls are transferred in the first place. It proves how essential it is to understand the concept of warm transfer vs cold transfer, especially if you are in a […]
For every startup or small business, effective communication is vital, isn’t it? And that’s where Small Business VoIP comes in. It’s not just about saving money; it’s about leveling the playing field against bigger competitors. VoIP lets you run your business from anywhere with an internet connection. But before we dive in, let’s clarify […]
A recent survey conducted by JP Morgan shows that 94% of companies had taken serious steps to harden VoIP security. Why? Because they think VoIP threats and vulnerabilities like payment fraud, malware, service theft, and spoofing have been increasing significantly. Voice over Internet Protocol (VoIP) has revolutionized business communication, offering flexibility, scalability, and cost-effectiveness. […]
If you work in a telco or an IT industry, the term VoIP must be familiar to you already. Voice Over Internet Protocol or VoIP in short is a communication technology used for voice or video communication over an IP (Internet Protocol) network, such as the Internet. But today, we’re not talking about what VoIP […]
Do you feel the rapid changes in the ever-evolving communication system we use regularly? Surely you do. In enterprise communications, the Enterprise Session Border Controller (ESBC) is crucial in ensuring security, interoperability, and quality. As businesses transition from traditional PBX systems to VoIP, Unified Communications (UC), and cloud services, the ESBC emerges as a guardian, […]
If you’ve ever experienced delays, hitches, or couldn’t get the optimum multiplayer gaming performance despite having a high-speed internet connection, you are familiar with data packet loss. Well, you may not know the exact term but suffer from it, and you have to find out how to fix packet loss in your network. Packet […]
Have you ever had a video call freeze at the most crucial moment, leaving you staring at a pixelated frozen frame while the conversation continues without you? Or perhaps you’ve experienced that frustrating lag in online gaming, where victory slips through your fingers due to delays you can’t quite put your finger on. If these […]
Diameter and radius sound like geometry, don’t they? But apparently, these terms are also used in VoIP and telecommunication technologies. Diameter is an authentication, authorization, and accounting (AAA) protocol that belongs to the application layer in the Internet protocol suite. Diameter protocol has evolved from its predecessor RADIUS (Remote Authentication Dial-In User Service) and the […]
When designing a networking system, the most important thing you’ll need is a network switch. But how do you choose a network switch that meets your specific requirements? Managed vs unmanaged switch, which one do you prefer? Your answer probably will be, It depends. That’s right, the choice of network switches depends on specific needs […]
If you run a call center or a telesales team, one thing is obvious and that is— you want maximum output with your resources and also want to reduce idle time. But how to do that? Is there a magic tool that can increase the efficiency of your call center agent by 25-30%? Well, a […]