Author's Bio
Muktadir Hasan is a seasoned writer, editor, and tech blogger with over four years of experience in the industry. With an innate ability to synthesize complex technological concepts into compelling narratives, he has become a sought-after contributor to numerous prestigious international tech journals. Amidst the diverse cultures and landscapes he encounters, he draws inspiration that further enriches thousands of tech professionals and enthusiasts. Beyond technology, Muktadir finds interest in reading books and exploring different storytelling techniques. He also likes to travel around the world.

What is a Hosted Contact Center? Benefits and How It Works

Hosted Contact Center

If your business handles a lot of customer calls, chats, and emails, you’ve probably considered how to make it all run smoothly. Let’s discuss a game-changing technology: hosted contact centers that make those customer service calls, sales chats, and support emails actually work smoothly.  Why do you think a call center is so crucial for […]

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What is a Predictive Dialer? How Do Businesses Benefit from It?

Predictive Dialer

Businesses today operate in a customer-centric environment, and they constantly seek ways to connect more efficiently with customers and prospects. Dialing systems such as predictive dialers have emerged as game-changing tools, revolutionizing outbound communication through automation. But what exactly is a predictive dialer, and how does it work, and more importantly, is it useful for […]

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RCS vs SMS: What is the Difference?

RCS vs SMS

Let’s be honest: messaging is still one of the fastest, most reliable communication channels businesses leverage to connect with customers. However, when it comes to choosing the right messaging technology, it often comes down to RCS vs SMS. While SMS has been around for decades, RCS has stepped in as the next-gen upgrade. We’re talking […]

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How to Fix Packet Loss in Your Network: A Comprehensive Guide

How to Fix Packet Loss

If you’ve ever experienced delays, hitches, or couldn’t get the optimum multiplayer gaming performance despite having a high-speed internet connection, you’re likely familiar with data packet loss. Well, you may not know the exact term but suffer from it, and you have to find out how to fix packet loss in your network.   Packet […]

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What is Diameter Protocol? Advantages and How It Works

Diameter and radius sound like geometry, don’t they? But apparently, these terms are also used in VoIP and telecommunication technologies. Diameter is an authentication, authorization, and accounting (AAA) protocol that belongs to the application layer in the Internet protocol suite. Diameter protocol has evolved from its predecessor RADIUS (Remote Authentication Dial-In User Service) and the […]

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What is a Cloud Contact Center? Features & Benefits

Cloud Contact Center

Research conducted by marketsandmarkets found that the cloud contact center market is expected to grow from $26.2 billion in 2024 to $86.4 billion in 2029 at a CAGR rate of 26.9% during the forecast period.   We all know exceptional customer service can make or break a business in today’s fast-paced digital world. A cloud […]

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Warm Transfer vs Cold Transfer: Difference & Why It Matters

Warm Transfer vs Cold Transfer

A recent Zendesk report shows that over 70% of customers want companies to have interdepartmental collaboration before transferring a call, and 68% get annoyed when their calls are transferred in the first place. It proves how essential it is to understand the concept of warm transfer vs cold transfer, especially if you are in a […]

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Why Small Business VoIP? 8 Best VoIP Providers in the Market

Small Business VoIP

For every startup or small business, effective communication is vital, isn’t it? And that’s where Small Business VoIP comes in. It’s not just about saving money; it’s about leveling the playing field against bigger competitors. VoIP lets you run your business from anywhere with an internet connection.    But before we dive in, let’s clarify […]

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VoIP Security: How it Works, Encryption and Best Practices

VoIP Security

A recent survey conducted by JP Morgan shows that 94% of companies had taken serious steps to harden VoIP security. Why? Because they think VoIP threats and vulnerabilities like payment fraud, malware, service theft, and spoofing have been increasing significantly.   Voice over Internet Protocol (VoIP) has revolutionized business communication, offering flexibility, scalability, and cost-effectiveness. […]

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What is White Label VoIP? Top 6 White Label VoIP Providers

Top 6 White Label VoIP Providers

If you work in a telco or an IT industry, the term VoIP must be familiar to you already. Voice Over Internet Protocol or VoIP in short is a communication technology used for voice or video communication over an IP (Internet Protocol) network, such as the Internet. But today, we’re not talking about what VoIP […]

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