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Dubai World Trade Centre 13 - 17 October
We are all familiar with the conventional software development process: plan for weeks, write code line by line, test manually, fix bugs, repeat. This worked, but then products were smaller, release cycles were slower, and user expectations were far more forgiving. But today, times have changed. The real-world pressure to launch applications faster, scale instantly, […]
When choosing the best AI call center software, you simply can’t tick feature boxes and make a selection. With rising call volumes, shorter patience levels, and agents juggling multiple screens at once, you need to figure out which solution will really work for your call center. Today, AI-powered call center software comes with ample features […]
Imagine it’s 3:17 a.m., and a small glitch in a telecom company’s network appear, though nothing gets really down. Customers are still scrolling, streaming, and calling. Nobody is aware that something is slightly off, not even the telecom company itself. In most of the telecom setups, this would go unnoticed until complaints start landing in. […]
Often, contact centers are considered mainly about answering phone calls, resolving tickets, and closing queries as quickly as possible. But that time has long gone by. With changing customer expectations such as instant, always available, and consistent support, contact centers have had to evolve. This is one of the biggest reasons behind the emergence of […]
Traditional telecom networks were built to handle predictable traffic, fixed call volumes, and fairly linear growth. Flash forward to today, the way modern telecom networks are completely different. From handling sudden traffic spikes, 24/7 data consumption, video-heavy applications, IoT devices, and customers who expect instant resolution, modern networks are now able to do things in […]
Phone systems are a basic requirement for running a business or a company. For many years, traditional telephone systems with desk phones, fixed lines, and a local PBX were enough to handle customer calls. However, this scenario has changed completely. The way small businesses operate today is very different, and legacy systems simply don’t just fit […]
In today’s modern, customer-first, digital business world, a contact center is not just a support function, but an extremely critical part of the customer experience. From instant responses to personalized interactions and seamless service across different communication channels, businesses need to fulfill customer expectations in several different ways. This shift has made contact center optimization […]
A decade ago, business communication was simple and happened over traditional telephone systems. These on-premise systems required expensive hardware installation and maintenance. However, with technological modernization, business globalization, and remote-work acceleration, the need for modern, flexible, cost-effective, and scalable telephony solutions has risen rapidly. This is where hosted PBX systems come into play. Businesses are […]
Today, consumer standards are evolving faster than ever before, and exceeding expectations is no longer a bonus; it is the new baseline for survival for modern businesses. From instant responses, personalized interactions, and seamless support across voice, chat, email, and social channels, meeting all these customer demands with in-house teams becomes expensive, complex, and difficult […]
Today, businesses are rapidly accelerating towards digital transformation – building new software, modernizing legacy systems, or delivering customer-facing platforms. Amidst this shift, they face one challenge: how to get a flexible workforce that can adapt to changing demands without sacrificing control, quality, or cost efficiency. This is where the debate around two popular talent hiring […]
