Netspot Solutions Elevates Its Data SIM Offering with REVE Virtual Roaming
About Netspot Solutions
Netspot Solutions, based in Sulaymaniyah, Iraq, is a dynamic technology company that provides telecom, network, and fintech services. Known for its innovative service models, Netspot caters to a broad customer base across the Kurdistan region and Iraq.
The Challenge
Netspot Solutions, a leading telecom provider in the Kurdistan Region of Iraq, faced a challenge common to many in the industry: enhancing the value proposition for its Data SIM customers while countering the threat of OTT apps and subscriber churn. Traditional international roaming had a reputation for being expensive and complicated, leading many users to opt for free OTT platforms for communication while traveling abroad. Netspot's goals were clear:
Offer affordable, app-based international calling
Provide tailored roaming packages
Introduce rich communication features to enhance the customer experience
Drive organic traffic and improve retention through value-added services (VAS)
However, building a full-fledged roaming network was both time-consuming and expensive. This is where REVE Systems' Virtual Roaming Solution offered the perfect solution.
The Challenge
By partnering with REVE Systems, Netspot was able to deploy the next-generation Virtual Roaming Solution, an app-based platform that removes the need for physical roaming infrastructure. This solution empowered Netspot to offer a range of valuable features, including the ability for users to make and receive calls and SMS using their home numbers while abroad. Additionally, the solution enabled Netspot to offer scheduled roaming plans that aligned with customers' travel schedules, as well as app-to-GSM calls and SMS.
Netspot further differentiated its service by providing HD audio/video calling, conference features, voicemail, balance transfer, and support for GSM forwarding to local numbers, ensuring uninterrupted reachability while traveling. These features were seamlessly integrated with Netspot's existing Data SIM packages, enabling the company to create customized offerings tailored for both business and leisure travelers
The Result
With the deployment of REVE’s Virtual Roaming Solution, Netspot saw a significant boost in customer adoption of its Data SIM cards among international travelers. Organic traffic to their app increased, as did user engagement, particularly with the launch of custom roaming packages that directly addressed the needs of their market. Furthermore, Netspot was able to retain customers who might have otherwise turned to OTT apps. The added value through VAS, such as app-to-app video calling, file sharing, and conference calls, strengthened customer satisfaction and loyalty. Netspot also positioned itself as a modern, app-focused telecom provider, standing out in a competitive market.
How the Solution Worked
The success of the Virtual Roaming Solution lies in its ability to deliver international connectivity without the need for physical roaming infrastructure. By enabling users to use their home number abroad, Netspot could offer international services at local tariffs, providing flexibility in customizing roaming packages and supporting eSIM, GSM, and VoIP users. The scalable and operator-friendly deployment made it easy for Netspot to expand its offerings.
