In the world of IP-based communication, several critical components ensure reliable and secure voice and video traffic. Among these are softswitches and SBCs, or Session Border Controllers, as they play a vital role in VoIP communication; however, many service providers get confused while selecting between a Session Border Controller and a Softswitch. Often, they have […]
When discussing business communication, PABX and PBX are often referred to as systems that manage calls within an organization. While these terms are often used interchangeably, they are not entirely the same. To understand these two concepts in their truest sense, let’s explore PABX vs PBX. Before we jump into the details, let’s briefly get […]
When deciding on your business phone system, you simply can’t go with what’s new in the market. You need to choose a solution that supports your team’s workflow, grows as your business grows, and makes the communication process as simple as possible. As you dig into options, you learn that there are two big players: […]
Today’s age is defined by digital connectivity, and the telecom industry stands as the backbone of the modern communication infrastructure. The evolution of telecommunications has witnessed several remarkable inventions, right from the traditional landlines to the cutting-edge 5G networks of the modern day. Through this blog, we will take a deep dive into the broad […]
Imagine you have had a smooth-running contact center for so long. But in the past few months, something’s been up. You’ve noticed a dip in both agent productivity and customer satisfaction, and the trend isn’t looking good. There are longer hold times and frustrated agents. Digging deeper, you found that repetitive queries are bogging down […]
Cloud Telephony Platforms are the latest buzz in the realm of Business Communication. As per the Global Industry Analysts study, the global cloud telephony services market size was $13.5 billion in 2020 and is expected to reach $34.5 billion by the end of 2026, growing at a CAGR of 16.8%. Cloud technology not only promises […]
Businesses often send those marketing and promotional messages instantly to hundreds of thousands of users. But what if they had to send each message manually? It’s all thanks to Bulk SMS Gateways that make mass texting fast, reliable, and scalable. If you, too, are wondering about bulk SMS gateway features and how they work, this […]
We all have heard the term roaming, right? But with mobile connectivity becoming increasingly global, it’s more important than ever for both telcos and travelers to understand how data roaming works. What is Data Roaming? Data roaming is the technology that lets travelers access mobile internet services such as calls, texts, and internet usage when […]
SMS aggregators play a critical role in the Application-to-Person (A2P) messaging ecosystem, enabling businesses to send automated messages to customers through secure and efficient routes. By acting as intermediaries between enterprises and mobile network operators, aggregators ensure high message deliverability, regulatory compliance, and cost optimization. This blog will be a deep dive into the A2P […]
With over 23 billion text messages sent per day, SMS is certainly one of the most popular communication tools. Whether it’s a friendly text for a dear one or a piece of business-critical information, the ‘power of 160 characters’ has refined the way we express ourselves. What’s more fascinating is the fact that no matter […]
