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Once, there was a time when those bulky hardware switches ruled the entire telecom world. Today, those are a thing of the past. Operators and VoIP service providers around the world rely heavily on the modern version of hardware switches – the softswitches, which are much more efficient and flexible. If you are a provider […]
Service providers running a VoIP business are often on the lookout for the best unified communication tools. That’s why here in this post, we are discussing Session Border Controllers, which are critical in protecting, managing, and optimizing VoIP traffic. We will understand the basics of SBCs and explore the top 10 SBC vendors in 2025, […]
SMS Aggregators and operators often have to deal with the SMS billing process as they operate and use SMS Platforms. They know that SMS billing isn’t just about counting messages and multiplying them by a rate; rather, there’s a lot of nitty-gritty happening behind the scenes – but in a good way. They need to […]
It’s 2025, and the market is flooded with hosted PBX providers. While each one of them claims to be the best, it becomes overwhelming for a business to decide upon one. But don’t worry, we have done all the research for you, compiling a list of the top 10 hosted PBX providers that truly deliver […]
In the world of IP-based communication, several critical components ensure reliable and secure voice and video traffic. Among these are softswitches and SBCs, or Session Border Controllers, as they play a vital role in VoIP communication; however, many service providers get confused while selecting between a Session Border Controller and a Softswitch. Often, they have […]
When discussing business communication, PABX and PBX are often referred to as systems that manage calls within an organization. While these terms are often used interchangeably, they are not entirely the same. To understand these two concepts in their truest sense, let’s explore PABX vs PBX. Before we jump into the details, let’s briefly get […]
When deciding on your business phone system, you simply can’t go with what’s new in the market. You need to choose a solution that supports your team’s workflow, grows as your business grows, and makes the communication process as simple as possible. As you dig into options, you learn that there are two big players: […]
Today’s age is defined by digital connectivity, and the telecom industry stands as the backbone of the modern communication infrastructure. The evolution of telecommunications has witnessed several remarkable inventions, right from the traditional landlines to the cutting-edge 5G networks of the modern day. Through this blog, we will take a deep dive into the broad […]
Imagine you have had a smooth-running contact center for so long. But in the past few months, something’s been up. You’ve noticed a dip in both agent productivity and customer satisfaction, and the trend isn’t looking good. There are longer hold times and frustrated agents. Digging deeper, you found that repetitive queries are bogging down […]
Cloud Telephony Platforms are the latest buzz in the realm of Business Communication. As per the Global Industry Analysts study, the global cloud telephony services market size was $13.5 billion in 2020 and is expected to reach $34.5 billion by the end of 2026, growing at a CAGR of 16.8%. Cloud technology not only promises […]
