Author's Bio
Kanika is a versatile researcher, blogger, and author, delving into the world of tech blogs covering Telecommunications and Cyber Security. With a solid engineering background, she turns intricate tech jargons into relatable, real-life stories. Her writing isn't just about words; it's a fusion of detail, intrigue, and relevance to the audience, reflecting her passion for writing and design. Beyond her work, Kanika finds joy in painting, and exploring new places while traveling.

Ultimate Guide to Call Routing: Types, Uses, and Benefits

what is call routing

Ever had a customer repeatedly call your business, only to end up frustrated? Odds are, they won’t be calling back again. Probably, they were never connected to the right person and thus never got the resolution. But can your business afford to lose out on such valuable opportunities? The precise answer is No. Fortunately, modern […]

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What is VoIP and How does it Work: A Detailed Guide

Landlines remind us of the slow and cumbersome communication. But fast forward a few years, the communication landscape transformed remarkably. Do you know who drove this revolutionary shift? It’s VoIP, the Amazon of the modern communication world. VoIP has disrupted traditional communication and is constantly evolving, just like Amazon did. In this blog, we’ll understand […]

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What is a VoIP Number? Types, Uses, Benefits, & Cost

Are you a small business owner juggling with multiple phone lines? Or, you’re a startup tired of struggling with poor call quality? Or, maybe you’re just a curious mind. Well, this article is going to make your life so much easier. Yes, there’s a lot of valuable information here, for each one of you!  Just […]

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Future-Proofing Your Business: How to Pick the Best SMS Gateway?

Best SMS Gateway Provider

As per stats, 64% of consumers think businesses should connect with them via text messages more often. Interestingly, 75% of consumers want to receive texts with special offers. Even with the introduction of numerous modes of communication, every now and then, SMS is still a popular method used by businesses around the globe to connect […]

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Unleashing the Potential of Softphones: Everything You Should Know

Softphones

Introduction In today’s digital age, softphones have emerged as powerful communication tools eliminating the need for traditional telephony systems. Revolutionizing the way communication used to happen, softphones are software applications that enable voice and video calling by leveraging the power of VoIP technology. By using softphone applications, individuals and businesses can also unleash new levels […]

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Cloud Telephony Service Market Size, Industry Share & Growth Forecast

cloud-telephony-service-market

Cloud is dominating the market today, thanks to the immense benefits offered by this technology. Talking about Cloud Telephony, businesses worldwide are turning to cloud telephony solutions due to cost-effectiveness and remote working support. A few years back, businesses were stuck with those on-premise traditional phone systems that required large financial investments. Through this post, […]

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OTT Business Messaging Market Forecast Report 2023-2027

OTT Messaging

Over-the-Top Business Messaging, also known as OTT Business messaging, has become a widespread trend among businesses for various purposes including support services, sales, and marketing. OTT messaging apps and platforms have replaced traditional communication channels due to the increasing popularity of instant messaging and the widespread use of smartphones. As a result, this sector has […]

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SIP Trunking: Everything you Need to Know About It

SIP Trunking

Session Initiation Protocol (SIP) trunking is a widely known communication solution that allows businesses to connect their existing PBX system to the public switched telephone network (PSTN) through the internet. This technology has gained popularity due to its cost-effectiveness, scalability, and ability to integrate with other communication technologies. However, if you are not familiar with […]

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