Enterprise Instant Messaging App-Is Security the Utmost Priority?

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72% UK enterprises have banned the use of public instant messaging (IM) software due to security fears, discloses a recent survey published by ProcessOne. (Source- HSL Mobile)

Does your heart beat faster when you think about your enterprise messaging security? The fear is obvious! Because, only secure enterprise instant messaging can progress your workflow and efficiency, collaborate your employees without any hesitation, and help to make an overall productive team. The National Business Research Institute explains that a whopping $370 billion is lost annually due to disengaged employees (Source- QuickBooks)

With the progress of time, enterprise communication has been fast-paced where instant messaging technology has become a major communication tool. IM has moved out from personal bed room towards the broad network of complex, secure and multiple level organisations like government offices, banks, law firms, and hospitals. Besides, it allows company employees to share internal data in a fast, reliable and friendly way. In other words, IM indeed is an informal real-time communication which wipes out the email formalities and obligations.

As most of the global enterprises are now depended on instant communication for its cheap and easy-to-go features; it’s high time, we gave priority to the safety of instant enterprise communication.

But, is there any magical secure enterprise communication app in the market which can provide military grade security for your enterprise communication? 

Mostly, enterprise instant communication takes on different formats such as voice calls, video calls, instant messaging using free messaging apps like Skype, Whats App, Viber, Slack, Messenger etc. However, these third-party server based apps can easily monitor your secret communication!

And, some recent data breaching news adds extra weights on the safety of using free app for sensitive communication! Let’s take a look on the below mentioned news-headlines:

  • NSA taps Skype chats, newly published Snowden leaks confirm (Source- arsTECHNICA)
  • Hillary Clinton Emails leak: Wikileaks documents claim Democratic nominee ‘thinks Saudi Arabia and Qatar fund Isis’ (Source- INDEPENDENT)
  • WhatsApp vulnerable to snooping: Report (Source- CHENNEL NEWASIA)

Oho! It’s absurd right? You never know, the next news coverage may be on your secret enterprise conversation breaching! That’s why there is a saying, “Safety Is a Choice You Make”!

As a precaution of this growing difficulty, let’s look on why Secure Messaging App can be a strong safety guard for enterprise communication:

Secure transmission of valuable internal data: Data safety should be a primary headache for each enterprise and the first thing to understand is, what is this confidential data. Generally, confidential data include customer information, personnel related matters, contracts, information relating to product development and innovations, as well as business strategies. For example, you have a new deal plan on your service. Now, you need to discuss the plan with the branch heads of your company through a meeting. So, this meeting agenda and contents are highly confidential. Now, if you choose to use free instant messaging app for the video meeting, to share your plan and out of third-party security management, files might get stolen or an unauthorized third-party will be viewing. This will be a great loss for your enterprise. Isn’t it?

So, before an organization processes any sensitive data through instant communication, it must be through a secure enterprise communication app which can protect unsafe processing, accidental loss and damage to any confidential data.

Guarantees ethical transparency to your client: Once again, trust is the core of any business and without trust a business owner can hardly survive in the long run, right? One of the major trust points is to ensure privacy of your clients’ employees and business data.  Once your valuable clients decide to share private information with your company, it’s your ethical responsibility to confirm relevant confidentiality standards.

But how can you ensure that? For ensuring enterprise communication data safety, the server of your messaging app must be installed within your own premises.

Takes care of your company reputation: In the recent years, cyber security topped the headlines and questioned many enterprise’s reputation. What kind of damage a data breach actually results in for a company’s bread and butter? report created and assisted by Forbes and IBM consecutively shows that becoming the victim of a data confidentiality break can cause up to 46% reputational damage to a company. For this reason, securing enterprise communication is one of the major duties for an organization. Enterprises can ensure privacy using an enterprise instant messaging app which offers authentic app registration process with the help of additional authorization layers like: Employee E-Mail ID or Mobile Number.

Secure Enterprise Communication App, what effective features should it have?

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Well, so far it’s clear that to survive in the long run you have no choice without availing your own branded, secure enterprise messaging app. In the race to keep your data secure, messaging app developers try hard day & night to innovate magical features in the communication app.

 So, what are the must-have features in an all-rounder Secure Enterprise Communication App?

  • Secure communication app should have features like other free apps such as instant messaging (IM), audio/video calling, group chat/call, file sharing, etc.
  • Besides, that app should have location tracking apart from advanced directory service.
  • A standard Secure Communication Solution should be free and available in every OS.
  • The server needs to be set on the owner’s own premises to ensure the highest security prospect.
  • Controlled and authorized registration process.
  • White labeling will add an extra spice in the internal communication system.
  • Compatible in any network like 4G, 3G, GPRS, EDGE, CDMA, Wi-Fi and even across low-bandwidth areas.

 

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The Author

Abhishek Upadhyay

Abhishek is a graduate in Electronics and Instrumentation currently working with REVE Systems. A digital marketing professional, Abhishek also likes to write on several tech topics not limited to telecommunication.
Abhishek Upadhyay