iTel Switch

iTel Switch is a single softswitch platform for global Retail, Wholesale, Calling card & Callshop business. This is a highly customizable and scalable VoIP Softswitch with integrated billing that provides an ideal platform for all the VoIP service providers who want to provide a wide range of VoIP services. iTel VoIP Softswitch has been designed to meet the highest needs of carriers with intelligent routing and is enough versatile to be used for traffic origination across calling card, Callshop, IP devices, PC2Phone, DID's and mobile VoIP applications.

Key Features

Rate Plan Management

  • Prefix wise Multiple rate plan management
  • Supports F&F Rate
  • Package management
  • Pick & Off Pick based rate management
  • Easily create new rate plan by changing a specific amount (of % value) in existing rate plan.
  • Future date wise rate management
  • Fast upload and easy to download rate plan as CSV file.
  • TAX activation facility
Rate Plan Mangement Feature iTel Switch
iTel Switch Routing
Flexible & Advanced Routing

  • Prefix Based Group Routing
  • Priority Base Routing
  • Loss Less Routing (LLR)
  • Time Base Routing
  • Quality Base Routing
  • Quality Base LCR routing
  • Traffic sharing or Percentage Base Routing
  • Least Cost Routing(LCR)
Live Call Monitoring

  • Transparent monitoring system with detail and summery reports
  • Monitoring Graph (Pie chart, Bar Graph)
  • Active call list with detail and summary view
  • Active Registrations.
  • Advanced live call log monitoring facility along with detailed SIP log
  • ASR / ACD Quality monitoring
  • Total calls monitoring (In Progress Calls, Concurrent Calls and Connected calls)
Live Call Monitoring iTel Switch
Multi Layer Security iTel Switch
Multilayer Security

  • Secondary layer authentication by integrating OTP device for admin and reseller access.
  • Set user wise role and build IP restriction.
  • Auto block of user name and password for consecutive failed attempts
  • Admin can create White List or Black List of IPs to restrict and control who can send calls through the system.
  • Admin can trace all billing activities to track the changed, updated, and deleted information by any other existing user.
Analysis & Reporting

  • Dashboard monitoring
  • Client and Carrier wise separate reporting panel
  • Unused PIN report
  • Payments reports
  • Flexible ASR/ACD reporting
  • Client and destination wise profit-loss report
  • Manual & automated invoice generation
  • Recharge history
Advanced Reporting Systems iTel Switch
Alarm System iTel Switch
Behavioral Based Alarm System

  • System Alert (Disk Usage, CPU usage, Memory Usage)
  • Performance Alert (ASR,ACD, Average PDD)
  • Each and Every Route wise separate alert for ASR, ACD and Average PDD
  • Behavioral Alert for Unwanted Call, Usage increase or decrease, Termination Gateway
  • Down, Unwanted Recharge, Low Balance Alert, Costly Rote Call, Unusual
  • Low balance notification in SMS and Mail
  • Alert for unauthorized user access
Call Simulator for Route Checking

  • Check available route in the system for a dialed number
  • Check routing Sequence among available routes and explore the status.
  • Call from any specific PIN of any level to identify the issue related with authentication and authorization
  • Check gateway and rout quality
  • Mailing option for sending the report to the vendor
  • It provides the information of available route list and routing sequence
iTel Switch Call Simulator
Client Management iTel Switch
Client Management

  • Supports 4 types of clients (Reseller, Originating, Terminating and Both)
  • Option to create N Level resellers
  • Option to create “Commission Based” or “Rate Based” resellers
  • Supports both Prepaid and Postpaid payment
  • Number of call limit can be controlled
  • Client wise separate IVR, currency and language management
  • Client authentication can be done by IP, Prefix and Caller ID
DID Management

  • DID Extension or DID Hunting Number Management
  • Personal DID Management
  • Online DID Purchase Facility
  • DID Multiplexing
  • Most advanced Interactive Voice Response (IVR) system in Multiple Language
  • PIN & PINless calling facility
  • Supports Multiple currency Management
  • Direct Dialing or Speed Dials
DID Management iTel Switch
Prepaid Postpaid Billing Facility iTel switch
Payment Management

  • Supports Multiple online Payment Gateways
  • Currency conversion rate setting facility to adjust balance in billing automatically
  • Tracking and informing admin, clients can make payments at Bank and upload information in System.
  • Recharge Card generation facility which can be used to recharge end user/reseller/originating client's account

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