{"id":20,"date":"2020-08-31T06:15:29","date_gmt":"2020-08-31T06:15:29","guid":{"rendered":"https:\/\/www.revesoft.com\/blog\/?p=20"},"modified":"2026-01-22T08:22:17","modified_gmt":"2026-01-22T08:22:17","slug":"grow-your-mobile-voip-business-with-instant-messaging","status":"publish","type":"post","link":"https:\/\/www.revesoft.com\/blog\/ott\/grow-your-mobile-voip-business-with-instant-messaging\/","title":{"rendered":"Instant Messaging – The Power Booster of Your VoIP Business"},"content":{"rendered":"

Instant Messaging is real-time communication between two or more users, which is taking over the world at a fast pace. It\u2019s a transformative technology that has revolutionized the way individuals and businesses communicate in today\u2019s dynamic world. This technology affects Mobile VoIP Business in a significant way as well. Integration of Instant Messaging to your Mobile VoIP Business can bring a multitude of advantages such as attracting more users and scaling up.<\/span><\/p>\n

While mobile phones have always been a great mode to talk to people, recently talking over the phone is losing its popularity. This is because of the alternative available in the form of instant messaging.<\/span><\/p>\n

In a survey conducted by <\/span>Harvard Business Review<\/span><\/a>, 40% of respondents stated that customer experience is their top priority for digital transformation \u2013 which can be achieved by bridging communication gaps and reducing response time.<\/span><\/p>\n

\u201c72% of respondents in the survey also claimed that digitalization through real-time chat offers new opportunities to ensure better relationships with customers\u201d.<\/span><\/p><\/blockquote>\n

Another study conducted by Drift said that businesses that did not use real-time chat applications lost several potential customers. The study also noted that response times impact lead generation eventually, a decline in the sales ratio.\u00a0<\/span><\/p>\n

The growing popularity of Instant Messaging owes mainly to the increasing access to smartphone devices across the world. People today prefer to text rather than talk and they surely want an instant method of communication. This is where Instant Messaging fits in perfectly. With Instant Messengers, people can communicate with their near and dear ones from anywhere, without fearing high call and SMS rates for international numbers. Lately, some researchers predicted that Instant Messaging will replace voice calls and SMS, and will become the most prominent mode of communication shortly.<\/span><\/p>\n

Today\u2019s Instant Messaging solutions are feature-rich and blend well with unified communication suites. These include group chat, conferencing, voice, video, deep integration with group collaboration suites, and a lot more.<\/span><\/p>\n

Some Important Instant Messaging Statistics<\/h2>\n

The telecommunication industry has seen major developments in recent years. According to the latest data from GSMA Intelligence<\/a>, there are 5.15 billion unique mobile phone users in the world today. The number of smartphone mobile network subscriptions worldwide reached almost 6.6 billion in 2022, and is forecast to exceed 7.8 billion by 2028.<\/strong><\/em><\/p>\n

\"mobile<\/p>\n

Some industry highlights:\u00a0<\/strong><\/p>\n